| .. SPDX-License-Identifier: (GPL-2.0+ OR CC-BY-4.0) |
| .. See the bottom of this file for additional redistribution information. |
| |
| Reporting issues |
| ++++++++++++++++ |
| |
| |
| The short guide (aka TL;DR) |
| =========================== |
| |
| Are you facing a regression with vanilla kernels from the same stable or |
| longterm series? One still supported? Then search the `LKML |
| <https://lore.kernel.org/lkml/>`_ and the `Linux stable mailing list |
| <https://lore.kernel.org/stable/>`_ archives for matching reports to join. If |
| you don't find any, install `the latest release from that series |
| <https://kernel.org/>`_. If it still shows the issue, report it to the stable |
| mailing list (stable@vger.kernel.org) and CC the regressions list |
| (regressions@lists.linux.dev); ideally also CC the maintainer and the mailing |
| list for the subsystem in question. |
| |
| In all other cases try your best guess which kernel part might be causing the |
| issue. Check the :ref:`MAINTAINERS <maintainers>` file for how its developers |
| expect to be told about problems, which most of the time will be by email with a |
| mailing list in CC. Check the destination's archives for matching reports; |
| search the `LKML <https://lore.kernel.org/lkml/>`_ and the web, too. If you |
| don't find any to join, install `the latest mainline kernel |
| <https://kernel.org/>`_. If the issue is present there, send a report. |
| |
| The issue was fixed there, but you would like to see it resolved in a still |
| supported stable or longterm series as well? Then install its latest release. |
| If it shows the problem, search for the change that fixed it in mainline and |
| check if backporting is in the works or was discarded; if it's neither, ask |
| those who handled the change for it. |
| |
| **General remarks**: When installing and testing a kernel as outlined above, |
| ensure it's vanilla (IOW: not patched and not using add-on modules). Also make |
| sure it's built and running in a healthy environment and not already tainted |
| before the issue occurs. |
| |
| If you are facing multiple issues with the Linux kernel at once, report each |
| separately. While writing your report, include all information relevant to the |
| issue, like the kernel and the distro used. In case of a regression, CC the |
| regressions mailing list (regressions@lists.linux.dev) to your report. Also try |
| to pin-point the culprit with a bisection; if you succeed, include its |
| commit-id and CC everyone in the sign-off-by chain. |
| |
| Once the report is out, answer any questions that come up and help where you |
| can. That includes keeping the ball rolling by occasionally retesting with newer |
| releases and sending a status update afterwards. |
| |
| Step-by-step guide how to report issues to the kernel maintainers |
| ================================================================= |
| |
| The above TL;DR outlines roughly how to report issues to the Linux kernel |
| developers. It might be all that's needed for people already familiar with |
| reporting issues to Free/Libre & Open Source Software (FLOSS) projects. For |
| everyone else there is this section. It is more detailed and uses a |
| step-by-step approach. It still tries to be brief for readability and leaves |
| out a lot of details; those are described below the step-by-step guide in a |
| reference section, which explains each of the steps in more detail. |
| |
| Note: this section covers a few more aspects than the TL;DR and does things in |
| a slightly different order. That's in your interest, to make sure you notice |
| early if an issue that looks like a Linux kernel problem is actually caused by |
| something else. These steps thus help to ensure the time you invest in this |
| process won't feel wasted in the end: |
| |
| * Are you facing an issue with a Linux kernel a hardware or software vendor |
| provided? Then in almost all cases you are better off to stop reading this |
| document and reporting the issue to your vendor instead, unless you are |
| willing to install the latest Linux version yourself. Be aware the latter |
| will often be needed anyway to hunt down and fix issues. |
| |
| * Perform a rough search for existing reports with your favorite internet |
| search engine; additionally, check the archives of the `Linux Kernel Mailing |
| List (LKML) <https://lore.kernel.org/lkml/>`_. If you find matching reports, |
| join the discussion instead of sending a new one. |
| |
| * See if the issue you are dealing with qualifies as regression, security |
| issue, or a really severe problem: those are 'issues of high priority' that |
| need special handling in some steps that are about to follow. |
| |
| * Make sure it's not the kernel's surroundings that are causing the issue |
| you face. |
| |
| * Create a fresh backup and put system repair and restore tools at hand. |
| |
| * Ensure your system does not enhance its kernels by building additional |
| kernel modules on-the-fly, which solutions like DKMS might be doing locally |
| without your knowledge. |
| |
| * Check if your kernel was 'tainted' when the issue occurred, as the event |
| that made the kernel set this flag might be causing the issue you face. |
| |
| * Write down coarsely how to reproduce the issue. If you deal with multiple |
| issues at once, create separate notes for each of them and make sure they |
| work independently on a freshly booted system. That's needed, as each issue |
| needs to get reported to the kernel developers separately, unless they are |
| strongly entangled. |
| |
| * If you are facing a regression within a stable or longterm version line |
| (say something broke when updating from 5.10.4 to 5.10.5), scroll down to |
| 'Dealing with regressions within a stable and longterm kernel line'. |
| |
| * Locate the driver or kernel subsystem that seems to be causing the issue. |
| Find out how and where its developers expect reports. Note: most of the |
| time this won't be bugzilla.kernel.org, as issues typically need to be sent |
| by mail to a maintainer and a public mailing list. |
| |
| * Search the archives of the bug tracker or mailing list in question |
| thoroughly for reports that might match your issue. If you find anything, |
| join the discussion instead of sending a new report. |
| |
| After these preparations you'll now enter the main part: |
| |
| * Unless you are already running the latest 'mainline' Linux kernel, better |
| go and install it for the reporting process. Testing and reporting with |
| the latest 'stable' Linux can be an acceptable alternative in some |
| situations; during the merge window that actually might be even the best |
| approach, but in that development phase it can be an even better idea to |
| suspend your efforts for a few days anyway. Whatever version you choose, |
| ideally use a 'vanilla' build. Ignoring these advices will dramatically |
| increase the risk your report will be rejected or ignored. |
| |
| * Ensure the kernel you just installed does not 'taint' itself when |
| running. |
| |
| * Reproduce the issue with the kernel you just installed. If it doesn't show |
| up there, scroll down to the instructions for issues only happening with |
| stable and longterm kernels. |
| |
| * Optimize your notes: try to find and write the most straightforward way to |
| reproduce your issue. Make sure the end result has all the important |
| details, and at the same time is easy to read and understand for others |
| that hear about it for the first time. And if you learned something in this |
| process, consider searching again for existing reports about the issue. |
| |
| * If your failure involves a 'panic', 'Oops', 'warning', or 'BUG', consider |
| decoding the kernel log to find the line of code that triggered the error. |
| |
| * If your problem is a regression, try to narrow down when the issue was |
| introduced as much as possible. |
| |
| * Start to compile the report by writing a detailed description about the |
| issue. Always mention a few things: the latest kernel version you installed |
| for reproducing, the Linux Distribution used, and your notes on how to |
| reproduce the issue. Ideally, make the kernel's build configuration |
| (.config) and the output from ``dmesg`` available somewhere on the net and |
| link to it. Include or upload all other information that might be relevant, |
| like the output/screenshot of an Oops or the output from ``lspci``. Once |
| you wrote this main part, insert a normal length paragraph on top of it |
| outlining the issue and the impact quickly. On top of this add one sentence |
| that briefly describes the problem and gets people to read on. Now give the |
| thing a descriptive title or subject that yet again is shorter. Then you're |
| ready to send or file the report like the MAINTAINERS file told you, unless |
| you are dealing with one of those 'issues of high priority': they need |
| special care which is explained in 'Special handling for high priority |
| issues' below. |
| |
| * Wait for reactions and keep the thing rolling until you can accept the |
| outcome in one way or the other. Thus react publicly and in a timely manner |
| to any inquiries. Test proposed fixes. Do proactive testing: retest with at |
| least every first release candidate (RC) of a new mainline version and |
| report your results. Send friendly reminders if things stall. And try to |
| help yourself, if you don't get any help or if it's unsatisfying. |
| |
| |
| Reporting regressions within a stable and longterm kernel line |
| -------------------------------------------------------------- |
| |
| This subsection is for you, if you followed above process and got sent here at |
| the point about regression within a stable or longterm kernel version line. You |
| face one of those if something breaks when updating from 5.10.4 to 5.10.5 (a |
| switch from 5.9.15 to 5.10.5 does not qualify). The developers want to fix such |
| regressions as quickly as possible, hence there is a streamlined process to |
| report them: |
| |
| * Check if the kernel developers still maintain the Linux kernel version |
| line you care about: go to the `front page of kernel.org |
| <https://kernel.org/>`_ and make sure it mentions |
| the latest release of the particular version line without an '[EOL]' tag. |
| |
| * Check the archives of the `Linux stable mailing list |
| <https://lore.kernel.org/stable/>`_ for existing reports. |
| |
| * Install the latest release from the particular version line as a vanilla |
| kernel. Ensure this kernel is not tainted and still shows the problem, as |
| the issue might have already been fixed there. If you first noticed the |
| problem with a vendor kernel, check a vanilla build of the last version |
| known to work performs fine as well. |
| |
| * Send a short problem report to the Linux stable mailing list |
| (stable@vger.kernel.org) and CC the Linux regressions mailing list |
| (regressions@lists.linux.dev); if you suspect the cause in a particular |
| subsystem, CC its maintainer and its mailing list. Roughly describe the |
| issue and ideally explain how to reproduce it. Mention the first version |
| that shows the problem and the last version that's working fine. Then |
| wait for further instructions. |
| |
| The reference section below explains each of these steps in more detail. |
| |
| |
| Reporting issues only occurring in older kernel version lines |
| ------------------------------------------------------------- |
| |
| This subsection is for you, if you tried the latest mainline kernel as outlined |
| above, but failed to reproduce your issue there; at the same time you want to |
| see the issue fixed in a still supported stable or longterm series or vendor |
| kernels regularly rebased on those. If that the case, follow these steps: |
| |
| * Prepare yourself for the possibility that going through the next few steps |
| might not get the issue solved in older releases: the fix might be too big |
| or risky to get backported there. |
| |
| * Perform the first three steps in the section "Dealing with regressions |
| within a stable and longterm kernel line" above. |
| |
| * Search the Linux kernel version control system for the change that fixed |
| the issue in mainline, as its commit message might tell you if the fix is |
| scheduled for backporting already. If you don't find anything that way, |
| search the appropriate mailing lists for posts that discuss such an issue |
| or peer-review possible fixes; then check the discussions if the fix was |
| deemed unsuitable for backporting. If backporting was not considered at |
| all, join the newest discussion, asking if it's in the cards. |
| |
| * One of the former steps should lead to a solution. If that doesn't work |
| out, ask the maintainers for the subsystem that seems to be causing the |
| issue for advice; CC the mailing list for the particular subsystem as well |
| as the stable mailing list. |
| |
| The reference section below explains each of these steps in more detail. |
| |
| |
| Reference section: Reporting issues to the kernel maintainers |
| ============================================================= |
| |
| The detailed guides above outline all the major steps in brief fashion, which |
| should be enough for most people. But sometimes there are situations where even |
| experienced users might wonder how to actually do one of those steps. That's |
| what this section is for, as it will provide a lot more details on each of the |
| above steps. Consider this as reference documentation: it's possible to read it |
| from top to bottom. But it's mainly meant to skim over and a place to look up |
| details how to actually perform those steps. |
| |
| A few words of general advice before digging into the details: |
| |
| * The Linux kernel developers are well aware this process is complicated and |
| demands more than other FLOSS projects. We'd love to make it simpler. But |
| that would require work in various places as well as some infrastructure, |
| which would need constant maintenance; nobody has stepped up to do that |
| work, so that's just how things are for now. |
| |
| * A warranty or support contract with some vendor doesn't entitle you to |
| request fixes from developers in the upstream Linux kernel community: such |
| contracts are completely outside the scope of the Linux kernel, its |
| development community, and this document. That's why you can't demand |
| anything such a contract guarantees in this context, not even if the |
| developer handling the issue works for the vendor in question. If you want |
| to claim your rights, use the vendor's support channel instead. When doing |
| so, you might want to mention you'd like to see the issue fixed in the |
| upstream Linux kernel; motivate them by saying it's the only way to ensure |
| the fix in the end will get incorporated in all Linux distributions. |
| |
| * If you never reported an issue to a FLOSS project before you should consider |
| reading `How to Report Bugs Effectively |
| <https://www.chiark.greenend.org.uk/~sgtatham/bugs.html>`_, `How To Ask |
| Questions The Smart Way |
| <http://www.catb.org/esr/faqs/smart-questions.html>`_, and `How to ask good |
| questions <https://jvns.ca/blog/good-questions/>`_. |
| |
| With that off the table, find below the details on how to properly report |
| issues to the Linux kernel developers. |
| |
| |
| Make sure you're using the upstream Linux kernel |
| ------------------------------------------------ |
| |
| *Are you facing an issue with a Linux kernel a hardware or software vendor |
| provided? Then in almost all cases you are better off to stop reading this |
| document and reporting the issue to your vendor instead, unless you are |
| willing to install the latest Linux version yourself. Be aware the latter |
| will often be needed anyway to hunt down and fix issues.* |
| |
| Like most programmers, Linux kernel developers don't like to spend time dealing |
| with reports for issues that don't even happen with their current code. It's |
| just a waste everybody's time, especially yours. Unfortunately such situations |
| easily happen when it comes to the kernel and often leads to frustration on both |
| sides. That's because almost all Linux-based kernels pre-installed on devices |
| (Computers, Laptops, Smartphones, Routers, …) and most shipped by Linux |
| distributors are quite distant from the official Linux kernel as distributed by |
| kernel.org: these kernels from these vendors are often ancient from the point of |
| Linux development or heavily modified, often both. |
| |
| Most of these vendor kernels are quite unsuitable for reporting issues to the |
| Linux kernel developers: an issue you face with one of them might have been |
| fixed by the Linux kernel developers months or years ago already; additionally, |
| the modifications and enhancements by the vendor might be causing the issue you |
| face, even if they look small or totally unrelated. That's why you should report |
| issues with these kernels to the vendor. Its developers should look into the |
| report and, in case it turns out to be an upstream issue, fix it directly |
| upstream or forward the report there. In practice that often does not work out |
| or might not what you want. You thus might want to consider circumventing the |
| vendor by installing the very latest Linux kernel core yourself. If that's an |
| option for you move ahead in this process, as a later step in this guide will |
| explain how to do that once it rules out other potential causes for your issue. |
| |
| Note, the previous paragraph is starting with the word 'most', as sometimes |
| developers in fact are willing to handle reports about issues occurring with |
| vendor kernels. If they do in the end highly depends on the developers and the |
| issue in question. Your chances are quite good if the distributor applied only |
| small modifications to a kernel based on a recent Linux version; that for |
| example often holds true for the mainline kernels shipped by Debian GNU/Linux |
| Sid or Fedora Rawhide. Some developers will also accept reports about issues |
| with kernels from distributions shipping the latest stable kernel, as long as |
| its only slightly modified; that for example is often the case for Arch Linux, |
| regular Fedora releases, and openSUSE Tumbleweed. But keep in mind, you better |
| want to use a mainline Linux and avoid using a stable kernel for this |
| process, as outlined in the section 'Install a fresh kernel for testing' in more |
| detail. |
| |
| Obviously you are free to ignore all this advice and report problems with an old |
| or heavily modified vendor kernel to the upstream Linux developers. But note, |
| those often get rejected or ignored, so consider yourself warned. But it's still |
| better than not reporting the issue at all: sometimes such reports directly or |
| indirectly will help to get the issue fixed over time. |
| |
| |
| Search for existing reports, first run |
| -------------------------------------- |
| |
| *Perform a rough search for existing reports with your favorite internet |
| search engine; additionally, check the archives of the Linux Kernel Mailing |
| List (LKML). If you find matching reports, join the discussion instead of |
| sending a new one.* |
| |
| Reporting an issue that someone else already brought forward is often a waste of |
| time for everyone involved, especially you as the reporter. So it's in your own |
| interest to thoroughly check if somebody reported the issue already. At this |
| step of the process it's okay to just perform a rough search: a later step will |
| tell you to perform a more detailed search once you know where your issue needs |
| to be reported to. Nevertheless, do not hurry with this step of the reporting |
| process, it can save you time and trouble. |
| |
| Simply search the internet with your favorite search engine first. Afterwards, |
| search the `Linux Kernel Mailing List (LKML) archives |
| <https://lore.kernel.org/lkml/>`_. |
| |
| If you get flooded with results consider telling your search engine to limit |
| search timeframe to the past month or year. And wherever you search, make sure |
| to use good search terms; vary them a few times, too. While doing so try to |
| look at the issue from the perspective of someone else: that will help you to |
| come up with other words to use as search terms. Also make sure not to use too |
| many search terms at once. Remember to search with and without information like |
| the name of the kernel driver or the name of the affected hardware component. |
| But its exact brand name (say 'ASUS Red Devil Radeon RX 5700 XT Gaming OC') |
| often is not much helpful, as it is too specific. Instead try search terms like |
| the model line (Radeon 5700 or Radeon 5000) and the code name of the main chip |
| ('Navi' or 'Navi10') with and without its manufacturer ('AMD'). |
| |
| In case you find an existing report about your issue, join the discussion, as |
| you might be able to provide valuable additional information. That can be |
| important even when a fix is prepared or in its final stages already, as |
| developers might look for people that can provide additional information or |
| test a proposed fix. Jump to the section 'Duties after the report went out' for |
| details on how to get properly involved. |
| |
| Note, searching `bugzilla.kernel.org <https://bugzilla.kernel.org/>`_ might also |
| be a good idea, as that might provide valuable insights or turn up matching |
| reports. If you find the latter, just keep in mind: most subsystems expect |
| reports in different places, as described below in the section "Check where you |
| need to report your issue". The developers that should take care of the issue |
| thus might not even be aware of the bugzilla ticket. Hence, check the ticket if |
| the issue already got reported as outlined in this document and if not consider |
| doing so. |
| |
| |
| Issue of high priority? |
| ----------------------- |
| |
| *See if the issue you are dealing with qualifies as regression, security |
| issue, or a really severe problem: those are 'issues of high priority' that |
| need special handling in some steps that are about to follow.* |
| |
| Linus Torvalds and the leading Linux kernel developers want to see some issues |
| fixed as soon as possible, hence there are 'issues of high priority' that get |
| handled slightly differently in the reporting process. Three type of cases |
| qualify: regressions, security issues, and really severe problems. |
| |
| You deal with a regression if some application or practical use case running |
| fine with one Linux kernel works worse or not at all with a newer version |
| compiled using a similar configuration. The document |
| Documentation/admin-guide/reporting-regressions.rst explains this in more |
| detail. It also provides a good deal of other information about regressions you |
| might want to be aware of; it for example explains how to add your issue to the |
| list of tracked regressions, to ensure it won't fall through the cracks. |
| |
| What qualifies as security issue is left to your judgment. Consider reading |
| Documentation/process/security-bugs.rst before proceeding, as it |
| provides additional details how to best handle security issues. |
| |
| An issue is a 'really severe problem' when something totally unacceptably bad |
| happens. That's for example the case when a Linux kernel corrupts the data it's |
| handling or damages hardware it's running on. You're also dealing with a severe |
| issue when the kernel suddenly stops working with an error message ('kernel |
| panic') or without any farewell note at all. Note: do not confuse a 'panic' (a |
| fatal error where the kernel stop itself) with a 'Oops' (a recoverable error), |
| as the kernel remains running after the latter. |
| |
| |
| Ensure a healthy environment |
| ---------------------------- |
| |
| *Make sure it's not the kernel's surroundings that are causing the issue |
| you face.* |
| |
| Problems that look a lot like a kernel issue are sometimes caused by build or |
| runtime environment. It's hard to rule out that problem completely, but you |
| should minimize it: |
| |
| * Use proven tools when building your kernel, as bugs in the compiler or the |
| binutils can cause the resulting kernel to misbehave. |
| |
| * Ensure your computer components run within their design specifications; |
| that's especially important for the main processor, the main memory, and the |
| motherboard. Therefore, stop undervolting or overclocking when facing a |
| potential kernel issue. |
| |
| * Try to make sure it's not faulty hardware that is causing your issue. Bad |
| main memory for example can result in a multitude of issues that will |
| manifest itself in problems looking like kernel issues. |
| |
| * If you're dealing with a filesystem issue, you might want to check the file |
| system in question with ``fsck``, as it might be damaged in a way that leads |
| to unexpected kernel behavior. |
| |
| * When dealing with a regression, make sure it's not something else that |
| changed in parallel to updating the kernel. The problem for example might be |
| caused by other software that was updated at the same time. It can also |
| happen that a hardware component coincidentally just broke when you rebooted |
| into a new kernel for the first time. Updating the systems BIOS or changing |
| something in the BIOS Setup can also lead to problems that on look a lot |
| like a kernel regression. |
| |
| |
| Prepare for emergencies |
| ----------------------- |
| |
| *Create a fresh backup and put system repair and restore tools at hand.* |
| |
| Reminder, you are dealing with computers, which sometimes do unexpected things, |
| especially if you fiddle with crucial parts like the kernel of its operating |
| system. That's what you are about to do in this process. Thus, make sure to |
| create a fresh backup; also ensure you have all tools at hand to repair or |
| reinstall the operating system as well as everything you need to restore the |
| backup. |
| |
| |
| Make sure your kernel doesn't get enhanced |
| ------------------------------------------ |
| |
| *Ensure your system does not enhance its kernels by building additional |
| kernel modules on-the-fly, which solutions like DKMS might be doing locally |
| without your knowledge.* |
| |
| The risk your issue report gets ignored or rejected dramatically increases if |
| your kernel gets enhanced in any way. That's why you should remove or disable |
| mechanisms like akmods and DKMS: those build add-on kernel modules |
| automatically, for example when you install a new Linux kernel or boot it for |
| the first time. Also remove any modules they might have installed. Then reboot |
| before proceeding. |
| |
| Note, you might not be aware that your system is using one of these solutions: |
| they often get set up silently when you install Nvidia's proprietary graphics |
| driver, VirtualBox, or other software that requires a some support from a |
| module not part of the Linux kernel. That why your might need to uninstall the |
| packages with such software to get rid of any 3rd party kernel module. |
| |
| |
| Check 'taint' flag |
| ------------------ |
| |
| *Check if your kernel was 'tainted' when the issue occurred, as the event |
| that made the kernel set this flag might be causing the issue you face.* |
| |
| The kernel marks itself with a 'taint' flag when something happens that might |
| lead to follow-up errors that look totally unrelated. The issue you face might |
| be such an error if your kernel is tainted. That's why it's in your interest to |
| rule this out early before investing more time into this process. This is the |
| only reason why this step is here, as this process later will tell you to |
| install the latest mainline kernel; you will need to check the taint flag again |
| then, as that's when it matters because it's the kernel the report will focus |
| on. |
| |
| On a running system is easy to check if the kernel tainted itself: if ``cat |
| /proc/sys/kernel/tainted`` returns '0' then the kernel is not tainted and |
| everything is fine. Checking that file is impossible in some situations; that's |
| why the kernel also mentions the taint status when it reports an internal |
| problem (a 'kernel bug'), a recoverable error (a 'kernel Oops') or a |
| non-recoverable error before halting operation (a 'kernel panic'). Look near |
| the top of the error messages printed when one of these occurs and search for a |
| line starting with 'CPU:'. It should end with 'Not tainted' if the kernel was |
| not tainted when it noticed the problem; it was tainted if you see 'Tainted:' |
| followed by a few spaces and some letters. |
| |
| If your kernel is tainted, study Documentation/admin-guide/tainted-kernels.rst |
| to find out why. Try to eliminate the reason. Often it's caused by one these |
| three things: |
| |
| 1. A recoverable error (a 'kernel Oops') occurred and the kernel tainted |
| itself, as the kernel knows it might misbehave in strange ways after that |
| point. In that case check your kernel or system log and look for a section |
| that starts with this:: |
| |
| Oops: 0000 [#1] SMP |
| |
| That's the first Oops since boot-up, as the '#1' between the brackets shows. |
| Every Oops and any other problem that happens after that point might be a |
| follow-up problem to that first Oops, even if both look totally unrelated. |
| Rule this out by getting rid of the cause for the first Oops and reproducing |
| the issue afterwards. Sometimes simply restarting will be enough, sometimes |
| a change to the configuration followed by a reboot can eliminate the Oops. |
| But don't invest too much time into this at this point of the process, as |
| the cause for the Oops might already be fixed in the newer Linux kernel |
| version you are going to install later in this process. |
| |
| 2. Your system uses a software that installs its own kernel modules, for |
| example Nvidia's proprietary graphics driver or VirtualBox. The kernel |
| taints itself when it loads such module from external sources (even if |
| they are Open Source): they sometimes cause errors in unrelated kernel |
| areas and thus might be causing the issue you face. You therefore have to |
| prevent those modules from loading when you want to report an issue to the |
| Linux kernel developers. Most of the time the easiest way to do that is: |
| temporarily uninstall such software including any modules they might have |
| installed. Afterwards reboot. |
| |
| 3. The kernel also taints itself when it's loading a module that resides in |
| the staging tree of the Linux kernel source. That's a special area for |
| code (mostly drivers) that does not yet fulfill the normal Linux kernel |
| quality standards. When you report an issue with such a module it's |
| obviously okay if the kernel is tainted; just make sure the module in |
| question is the only reason for the taint. If the issue happens in an |
| unrelated area reboot and temporarily block the module from being loaded |
| by specifying ``foo.blacklist=1`` as kernel parameter (replace 'foo' with |
| the name of the module in question). |
| |
| |
| Document how to reproduce issue |
| ------------------------------- |
| |
| *Write down coarsely how to reproduce the issue. If you deal with multiple |
| issues at once, create separate notes for each of them and make sure they |
| work independently on a freshly booted system. That's needed, as each issue |
| needs to get reported to the kernel developers separately, unless they are |
| strongly entangled.* |
| |
| If you deal with multiple issues at once, you'll have to report each of them |
| separately, as they might be handled by different developers. Describing |
| various issues in one report also makes it quite difficult for others to tear |
| it apart. Hence, only combine issues in one report if they are very strongly |
| entangled. |
| |
| Additionally, during the reporting process you will have to test if the issue |
| happens with other kernel versions. Therefore, it will make your work easier if |
| you know exactly how to reproduce an issue quickly on a freshly booted system. |
| |
| Note: it's often fruitless to report issues that only happened once, as they |
| might be caused by a bit flip due to cosmic radiation. That's why you should |
| try to rule that out by reproducing the issue before going further. Feel free |
| to ignore this advice if you are experienced enough to tell a one-time error |
| due to faulty hardware apart from a kernel issue that rarely happens and thus |
| is hard to reproduce. |
| |
| |
| Regression in stable or longterm kernel? |
| ---------------------------------------- |
| |
| *If you are facing a regression within a stable or longterm version line |
| (say something broke when updating from 5.10.4 to 5.10.5), scroll down to |
| 'Dealing with regressions within a stable and longterm kernel line'.* |
| |
| Regression within a stable and longterm kernel version line are something the |
| Linux developers want to fix badly, as such issues are even more unwanted than |
| regression in the main development branch, as they can quickly affect a lot of |
| people. The developers thus want to learn about such issues as quickly as |
| possible, hence there is a streamlined process to report them. Note, |
| regressions with newer kernel version line (say something broke when switching |
| from 5.9.15 to 5.10.5) do not qualify. |
| |
| |
| Check where you need to report your issue |
| ----------------------------------------- |
| |
| *Locate the driver or kernel subsystem that seems to be causing the issue. |
| Find out how and where its developers expect reports. Note: most of the |
| time this won't be bugzilla.kernel.org, as issues typically need to be sent |
| by mail to a maintainer and a public mailing list.* |
| |
| It's crucial to send your report to the right people, as the Linux kernel is a |
| big project and most of its developers are only familiar with a small subset of |
| it. Quite a few programmers for example only care for just one driver, for |
| example one for a WiFi chip; its developer likely will only have small or no |
| knowledge about the internals of remote or unrelated "subsystems", like the TCP |
| stack, the PCIe/PCI subsystem, memory management or file systems. |
| |
| Problem is: the Linux kernel lacks a central bug tracker where you can simply |
| file your issue and make it reach the developers that need to know about it. |
| That's why you have to find the right place and way to report issues yourself. |
| You can do that with the help of a script (see below), but it mainly targets |
| kernel developers and experts. For everybody else the MAINTAINERS file is the |
| better place. |
| |
| How to read the MAINTAINERS file |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| To illustrate how to use the :ref:`MAINTAINERS <maintainers>` file, lets assume |
| the WiFi in your Laptop suddenly misbehaves after updating the kernel. In that |
| case it's likely an issue in the WiFi driver. Obviously it could also be some |
| code it builds upon, but unless you suspect something like that stick to the |
| driver. If it's really something else, the driver's developers will get the |
| right people involved. |
| |
| Sadly, there is no way to check which code is driving a particular hardware |
| component that is both universal and easy. |
| |
| In case of a problem with the WiFi driver you for example might want to look at |
| the output of ``lspci -k``, as it lists devices on the PCI/PCIe bus and the |
| kernel module driving it:: |
| |
| [user@something ~]$ lspci -k |
| [...] |
| 3a:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32) |
| Subsystem: Bigfoot Networks, Inc. Device 1535 |
| Kernel driver in use: ath10k_pci |
| Kernel modules: ath10k_pci |
| [...] |
| |
| But this approach won't work if your WiFi chip is connected over USB or some |
| other internal bus. In those cases you might want to check your WiFi manager or |
| the output of ``ip link``. Look for the name of the problematic network |
| interface, which might be something like 'wlp58s0'. This name can be used like |
| this to find the module driving it:: |
| |
| [user@something ~]$ realpath --relative-to=/sys/module/ /sys/class/net/wlp58s0/device/driver/module |
| ath10k_pci |
| |
| In case tricks like these don't bring you any further, try to search the |
| internet on how to narrow down the driver or subsystem in question. And if you |
| are unsure which it is: just try your best guess, somebody will help you if you |
| guessed poorly. |
| |
| Once you know the driver or subsystem, you want to search for it in the |
| MAINTAINERS file. In the case of 'ath10k_pci' you won't find anything, as the |
| name is too specific. Sometimes you will need to search on the net for help; |
| but before doing so, try a somewhat shorted or modified name when searching the |
| MAINTAINERS file, as then you might find something like this:: |
| |
| QUALCOMM ATHEROS ATH10K WIRELESS DRIVER |
| Mail: A. Some Human <shuman@example.com> |
| Mailing list: ath10k@lists.infradead.org |
| Status: Supported |
| Web-page: https://wireless.wiki.kernel.org/en/users/Drivers/ath10k |
| SCM: git git://git.kernel.org/pub/scm/linux/kernel/git/kvalo/ath.git |
| Files: drivers/net/wireless/ath/ath10k/ |
| |
| Note: the line description will be abbreviations, if you read the plain |
| MAINTAINERS file found in the root of the Linux source tree. 'Mail:' for |
| example will be 'M:', 'Mailing list:' will be 'L', and 'Status:' will be 'S:'. |
| A section near the top of the file explains these and other abbreviations. |
| |
| First look at the line 'Status'. Ideally it should be 'Supported' or |
| 'Maintained'. If it states 'Obsolete' then you are using some outdated approach |
| that was replaced by a newer solution you need to switch to. Sometimes the code |
| only has someone who provides 'Odd Fixes' when feeling motivated. And with |
| 'Orphan' you are totally out of luck, as nobody takes care of the code anymore. |
| That only leaves these options: arrange yourself to live with the issue, fix it |
| yourself, or find a programmer somewhere willing to fix it. |
| |
| After checking the status, look for a line starting with 'bugs:': it will tell |
| you where to find a subsystem specific bug tracker to file your issue. The |
| example above does not have such a line. That is the case for most sections, as |
| Linux kernel development is completely driven by mail. Very few subsystems use |
| a bug tracker, and only some of those rely on bugzilla.kernel.org. |
| |
| In this and many other cases you thus have to look for lines starting with |
| 'Mail:' instead. Those mention the name and the email addresses for the |
| maintainers of the particular code. Also look for a line starting with 'Mailing |
| list:', which tells you the public mailing list where the code is developed. |
| Your report later needs to go by mail to those addresses. Additionally, for all |
| issue reports sent by email, make sure to add the Linux Kernel Mailing List |
| (LKML) <linux-kernel@vger.kernel.org> to CC. Don't omit either of the mailing |
| lists when sending your issue report by mail later! Maintainers are busy people |
| and might leave some work for other developers on the subsystem specific list; |
| and LKML is important to have one place where all issue reports can be found. |
| |
| |
| Finding the maintainers with the help of a script |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| For people that have the Linux sources at hand there is a second option to find |
| the proper place to report: the script 'scripts/get_maintainer.pl' which tries |
| to find all people to contact. It queries the MAINTAINERS file and needs to be |
| called with a path to the source code in question. For drivers compiled as |
| module if often can be found with a command like this:: |
| |
| $ modinfo ath10k_pci | grep filename | sed 's!/lib/modules/.*/kernel/!!; s!filename:!!; s!\.ko\(\|\.xz\)!!' |
| drivers/net/wireless/ath/ath10k/ath10k_pci.ko |
| |
| Pass parts of this to the script:: |
| |
| $ ./scripts/get_maintainer.pl -f drivers/net/wireless/ath/ath10k* |
| Some Human <shuman@example.com> (supporter:QUALCOMM ATHEROS ATH10K WIRELESS DRIVER) |
| Another S. Human <asomehuman@example.com> (maintainer:NETWORKING DRIVERS) |
| ath10k@lists.infradead.org (open list:QUALCOMM ATHEROS ATH10K WIRELESS DRIVER) |
| linux-wireless@vger.kernel.org (open list:NETWORKING DRIVERS (WIRELESS)) |
| netdev@vger.kernel.org (open list:NETWORKING DRIVERS) |
| linux-kernel@vger.kernel.org (open list) |
| |
| Don't sent your report to all of them. Send it to the maintainers, which the |
| script calls "supporter:"; additionally CC the most specific mailing list for |
| the code as well as the Linux Kernel Mailing List (LKML). In this case you thus |
| would need to send the report to 'Some Human <shuman@example.com>' with |
| 'ath10k@lists.infradead.org' and 'linux-kernel@vger.kernel.org' in CC. |
| |
| Note: in case you cloned the Linux sources with git you might want to call |
| ``get_maintainer.pl`` a second time with ``--git``. The script then will look |
| at the commit history to find which people recently worked on the code in |
| question, as they might be able to help. But use these results with care, as it |
| can easily send you in a wrong direction. That for example happens quickly in |
| areas rarely changed (like old or unmaintained drivers): sometimes such code is |
| modified during tree-wide cleanups by developers that do not care about the |
| particular driver at all. |
| |
| |
| Search for existing reports, second run |
| --------------------------------------- |
| |
| *Search the archives of the bug tracker or mailing list in question |
| thoroughly for reports that might match your issue. If you find anything, |
| join the discussion instead of sending a new report.* |
| |
| As mentioned earlier already: reporting an issue that someone else already |
| brought forward is often a waste of time for everyone involved, especially you |
| as the reporter. That's why you should search for existing report again, now |
| that you know where they need to be reported to. If it's mailing list, you will |
| often find its archives on `lore.kernel.org <https://lore.kernel.org/>`_. |
| |
| But some list are hosted in different places. That for example is the case for |
| the ath10k WiFi driver used as example in the previous step. But you'll often |
| find the archives for these lists easily on the net. Searching for 'archive |
| ath10k@lists.infradead.org' for example will lead you to the `Info page for the |
| ath10k mailing list <https://lists.infradead.org/mailman/listinfo/ath10k>`_, |
| which at the top links to its |
| `list archives <https://lists.infradead.org/pipermail/ath10k/>`_. Sadly this and |
| quite a few other lists miss a way to search the archives. In those cases use a |
| regular internet search engine and add something like |
| 'site:lists.infradead.org/pipermail/ath10k/' to your search terms, which limits |
| the results to the archives at that URL. |
| |
| It's also wise to check the internet, LKML and maybe bugzilla.kernel.org again |
| at this point. If your report needs to be filed in a bug tracker, you may want |
| to check the mailing list archives for the subsystem as well, as someone might |
| have reported it only there. |
| |
| For details how to search and what to do if you find matching reports see |
| "Search for existing reports, first run" above. |
| |
| Do not hurry with this step of the reporting process: spending 30 to 60 minutes |
| or even more time can save you and others quite a lot of time and trouble. |
| |
| |
| Install a fresh kernel for testing |
| ---------------------------------- |
| |
| *Unless you are already running the latest 'mainline' Linux kernel, better |
| go and install it for the reporting process. Testing and reporting with |
| the latest 'stable' Linux can be an acceptable alternative in some |
| situations; during the merge window that actually might be even the best |
| approach, but in that development phase it can be an even better idea to |
| suspend your efforts for a few days anyway. Whatever version you choose, |
| ideally use a 'vanilla' built. Ignoring these advices will dramatically |
| increase the risk your report will be rejected or ignored.* |
| |
| As mentioned in the detailed explanation for the first step already: Like most |
| programmers, Linux kernel developers don't like to spend time dealing with |
| reports for issues that don't even happen with the current code. It's just a |
| waste everybody's time, especially yours. That's why it's in everybody's |
| interest that you confirm the issue still exists with the latest upstream code |
| before reporting it. You are free to ignore this advice, but as outlined |
| earlier: doing so dramatically increases the risk that your issue report might |
| get rejected or simply ignored. |
| |
| In the scope of the kernel "latest upstream" normally means: |
| |
| * Install a mainline kernel; the latest stable kernel can be an option, but |
| most of the time is better avoided. Longterm kernels (sometimes called 'LTS |
| kernels') are unsuitable at this point of the process. The next subsection |
| explains all of this in more detail. |
| |
| * The over next subsection describes way to obtain and install such a kernel. |
| It also outlines that using a pre-compiled kernel are fine, but better are |
| vanilla, which means: it was built using Linux sources taken straight `from |
| kernel.org <https://kernel.org/>`_ and not modified or enhanced in any way. |
| |
| Choosing the right version for testing |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Head over to `kernel.org <https://kernel.org/>`_ to find out which version you |
| want to use for testing. Ignore the big yellow button that says 'Latest release' |
| and look a little lower at the table. At its top you'll see a line starting with |
| mainline, which most of the time will point to a pre-release with a version |
| number like '5.8-rc2'. If that's the case, you'll want to use this mainline |
| kernel for testing, as that where all fixes have to be applied first. Do not let |
| that 'rc' scare you, these 'development kernels' are pretty reliable — and you |
| made a backup, as you were instructed above, didn't you? |
| |
| In about two out of every nine to ten weeks, mainline might point you to a |
| proper release with a version number like '5.7'. If that happens, consider |
| suspending the reporting process until the first pre-release of the next |
| version (5.8-rc1) shows up on kernel.org. That's because the Linux development |
| cycle then is in its two-week long 'merge window'. The bulk of the changes and |
| all intrusive ones get merged for the next release during this time. It's a bit |
| more risky to use mainline during this period. Kernel developers are also often |
| quite busy then and might have no spare time to deal with issue reports. It's |
| also quite possible that one of the many changes applied during the merge |
| window fixes the issue you face; that's why you soon would have to retest with |
| a newer kernel version anyway, as outlined below in the section 'Duties after |
| the report went out'. |
| |
| That's why it might make sense to wait till the merge window is over. But don't |
| to that if you're dealing with something that shouldn't wait. In that case |
| consider obtaining the latest mainline kernel via git (see below) or use the |
| latest stable version offered on kernel.org. Using that is also acceptable in |
| case mainline for some reason does currently not work for you. An in general: |
| using it for reproducing the issue is also better than not reporting it issue |
| at all. |
| |
| Better avoid using the latest stable kernel outside merge windows, as all fixes |
| must be applied to mainline first. That's why checking the latest mainline |
| kernel is so important: any issue you want to see fixed in older version lines |
| needs to be fixed in mainline first before it can get backported, which can |
| take a few days or weeks. Another reason: the fix you hope for might be too |
| hard or risky for backporting; reporting the issue again hence is unlikely to |
| change anything. |
| |
| These aspects are also why longterm kernels (sometimes called "LTS kernels") |
| are unsuitable for this part of the reporting process: they are to distant from |
| the current code. Hence go and test mainline first and follow the process |
| further: if the issue doesn't occur with mainline it will guide you how to get |
| it fixed in older version lines, if that's in the cards for the fix in question. |
| |
| How to obtain a fresh Linux kernel |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| **Using a pre-compiled kernel**: This is often the quickest, easiest, and safest |
| way for testing — especially is you are unfamiliar with the Linux kernel. The |
| problem: most of those shipped by distributors or add-on repositories are build |
| from modified Linux sources. They are thus not vanilla and therefore often |
| unsuitable for testing and issue reporting: the changes might cause the issue |
| you face or influence it somehow. |
| |
| But you are in luck if you are using a popular Linux distribution: for quite a |
| few of them you'll find repositories on the net that contain packages with the |
| latest mainline or stable Linux built as vanilla kernel. It's totally okay to |
| use these, just make sure from the repository's description they are vanilla or |
| at least close to it. Additionally ensure the packages contain the latest |
| versions as offered on kernel.org. The packages are likely unsuitable if they |
| are older than a week, as new mainline and stable kernels typically get released |
| at least once a week. |
| |
| Please note that you might need to build your own kernel manually later: that's |
| sometimes needed for debugging or testing fixes, as described later in this |
| document. Also be aware that pre-compiled kernels might lack debug symbols that |
| are needed to decode messages the kernel prints when a panic, Oops, warning, or |
| BUG occurs; if you plan to decode those, you might be better off compiling a |
| kernel yourself (see the end of this subsection and the section titled 'Decode |
| failure messages' for details). |
| |
| **Using git**: Developers and experienced Linux users familiar with git are |
| often best served by obtaining the latest Linux kernel sources straight from the |
| `official development repository on kernel.org |
| <https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/tree/>`_. |
| Those are likely a bit ahead of the latest mainline pre-release. Don't worry |
| about it: they are as reliable as a proper pre-release, unless the kernel's |
| development cycle is currently in the middle of a merge window. But even then |
| they are quite reliable. |
| |
| **Conventional**: People unfamiliar with git are often best served by |
| downloading the sources as tarball from `kernel.org <https://kernel.org/>`_. |
| |
| How to actually build a kernel is not described here, as many websites explain |
| the necessary steps already. If you are new to it, consider following one of |
| those how-to's that suggest to use ``make localmodconfig``, as that tries to |
| pick up the configuration of your current kernel and then tries to adjust it |
| somewhat for your system. That does not make the resulting kernel any better, |
| but quicker to compile. |
| |
| Note: If you are dealing with a panic, Oops, warning, or BUG from the kernel, |
| please try to enable CONFIG_KALLSYMS when configuring your kernel. |
| Additionally, enable CONFIG_DEBUG_KERNEL and CONFIG_DEBUG_INFO, too; the |
| latter is the relevant one of those two, but can only be reached if you enable |
| the former. Be aware CONFIG_DEBUG_INFO increases the storage space required to |
| build a kernel by quite a bit. But that's worth it, as these options will allow |
| you later to pinpoint the exact line of code that triggers your issue. The |
| section 'Decode failure messages' below explains this in more detail. |
| |
| But keep in mind: Always keep a record of the issue encountered in case it is |
| hard to reproduce. Sending an undecoded report is better than not reporting |
| the issue at all. |
| |
| |
| Check 'taint' flag |
| ------------------ |
| |
| *Ensure the kernel you just installed does not 'taint' itself when |
| running.* |
| |
| As outlined above in more detail already: the kernel sets a 'taint' flag when |
| something happens that can lead to follow-up errors that look totally |
| unrelated. That's why you need to check if the kernel you just installed does |
| not set this flag. And if it does, you in almost all the cases needs to |
| eliminate the reason for it before you reporting issues that occur with it. See |
| the section above for details how to do that. |
| |
| |
| Reproduce issue with the fresh kernel |
| ------------------------------------- |
| |
| *Reproduce the issue with the kernel you just installed. If it doesn't show |
| up there, scroll down to the instructions for issues only happening with |
| stable and longterm kernels.* |
| |
| Check if the issue occurs with the fresh Linux kernel version you just |
| installed. If it was fixed there already, consider sticking with this version |
| line and abandoning your plan to report the issue. But keep in mind that other |
| users might still be plagued by it, as long as it's not fixed in either stable |
| and longterm version from kernel.org (and thus vendor kernels derived from |
| those). If you prefer to use one of those or just want to help their users, |
| head over to the section "Details about reporting issues only occurring in |
| older kernel version lines" below. |
| |
| |
| Optimize description to reproduce issue |
| --------------------------------------- |
| |
| *Optimize your notes: try to find and write the most straightforward way to |
| reproduce your issue. Make sure the end result has all the important |
| details, and at the same time is easy to read and understand for others |
| that hear about it for the first time. And if you learned something in this |
| process, consider searching again for existing reports about the issue.* |
| |
| An unnecessarily complex report will make it hard for others to understand your |
| report. Thus try to find a reproducer that's straight forward to describe and |
| thus easy to understand in written form. Include all important details, but at |
| the same time try to keep it as short as possible. |
| |
| In this in the previous steps you likely have learned a thing or two about the |
| issue you face. Use this knowledge and search again for existing reports |
| instead you can join. |
| |
| |
| Decode failure messages |
| ----------------------- |
| |
| *If your failure involves a 'panic', 'Oops', 'warning', or 'BUG', consider |
| decoding the kernel log to find the line of code that triggered the error.* |
| |
| When the kernel detects an internal problem, it will log some information about |
| the executed code. This makes it possible to pinpoint the exact line in the |
| source code that triggered the issue and shows how it was called. But that only |
| works if you enabled CONFIG_DEBUG_INFO and CONFIG_KALLSYMS when configuring |
| your kernel. If you did so, consider to decode the information from the |
| kernel's log. That will make it a lot easier to understand what lead to the |
| 'panic', 'Oops', 'warning', or 'BUG', which increases the chances that someone |
| can provide a fix. |
| |
| Decoding can be done with a script you find in the Linux source tree. If you |
| are running a kernel you compiled yourself earlier, call it like this:: |
| |
| [user@something ~]$ sudo dmesg | ./linux-5.10.5/scripts/decode_stacktrace.sh ./linux-5.10.5/vmlinux |
| |
| If you are running a packaged vanilla kernel, you will likely have to install |
| the corresponding packages with debug symbols. Then call the script (which you |
| might need to get from the Linux sources if your distro does not package it) |
| like this:: |
| |
| [user@something ~]$ sudo dmesg | ./linux-5.10.5/scripts/decode_stacktrace.sh \ |
| /usr/lib/debug/lib/modules/5.10.10-4.1.x86_64/vmlinux /usr/src/kernels/5.10.10-4.1.x86_64/ |
| |
| The script will work on log lines like the following, which show the address of |
| the code the kernel was executing when the error occurred:: |
| |
| [ 68.387301] RIP: 0010:test_module_init+0x5/0xffa [test_module] |
| |
| Once decoded, these lines will look like this:: |
| |
| [ 68.387301] RIP: 0010:test_module_init (/home/username/linux-5.10.5/test-module/test-module.c:16) test_module |
| |
| In this case the executed code was built from the file |
| '~/linux-5.10.5/test-module/test-module.c' and the error occurred by the |
| instructions found in line '16'. |
| |
| The script will similarly decode the addresses mentioned in the section |
| starting with 'Call trace', which show the path to the function where the |
| problem occurred. Additionally, the script will show the assembler output for |
| the code section the kernel was executing. |
| |
| Note, if you can't get this to work, simply skip this step and mention the |
| reason for it in the report. If you're lucky, it might not be needed. And if it |
| is, someone might help you to get things going. Also be aware this is just one |
| of several ways to decode kernel stack traces. Sometimes different steps will |
| be required to retrieve the relevant details. Don't worry about that, if that's |
| needed in your case, developers will tell you what to do. |
| |
| |
| Special care for regressions |
| ---------------------------- |
| |
| *If your problem is a regression, try to narrow down when the issue was |
| introduced as much as possible.* |
| |
| Linux lead developer Linus Torvalds insists that the Linux kernel never |
| worsens, that's why he deems regressions as unacceptable and wants to see them |
| fixed quickly. That's why changes that introduced a regression are often |
| promptly reverted if the issue they cause can't get solved quickly any other |
| way. Reporting a regression is thus a bit like playing a kind of trump card to |
| get something quickly fixed. But for that to happen the change that's causing |
| the regression needs to be known. Normally it's up to the reporter to track |
| down the culprit, as maintainers often won't have the time or setup at hand to |
| reproduce it themselves. |
| |
| To find the change there is a process called 'bisection' which the document |
| Documentation/admin-guide/bug-bisect.rst describes in detail. That process |
| will often require you to build about ten to twenty kernel images, trying to |
| reproduce the issue with each of them before building the next. Yes, that takes |
| some time, but don't worry, it works a lot quicker than most people assume. |
| Thanks to a 'binary search' this will lead you to the one commit in the source |
| code management system that's causing the regression. Once you find it, search |
| the net for the subject of the change, its commit id and the shortened commit id |
| (the first 12 characters of the commit id). This will lead you to existing |
| reports about it, if there are any. |
| |
| Note, a bisection needs a bit of know-how, which not everyone has, and quite a |
| bit of effort, which not everyone is willing to invest. Nevertheless, it's |
| highly recommended performing a bisection yourself. If you really can't or |
| don't want to go down that route at least find out which mainline kernel |
| introduced the regression. If something for example breaks when switching from |
| 5.5.15 to 5.8.4, then try at least all the mainline releases in that area (5.6, |
| 5.7 and 5.8) to check when it first showed up. Unless you're trying to find a |
| regression in a stable or longterm kernel, avoid testing versions which number |
| has three sections (5.6.12, 5.7.8), as that makes the outcome hard to |
| interpret, which might render your testing useless. Once you found the major |
| version which introduced the regression, feel free to move on in the reporting |
| process. But keep in mind: it depends on the issue at hand if the developers |
| will be able to help without knowing the culprit. Sometimes they might |
| recognize from the report want went wrong and can fix it; other times they will |
| be unable to help unless you perform a bisection. |
| |
| When dealing with regressions make sure the issue you face is really caused by |
| the kernel and not by something else, as outlined above already. |
| |
| In the whole process keep in mind: an issue only qualifies as regression if the |
| older and the newer kernel got built with a similar configuration. This can be |
| achieved by using ``make olddefconfig``, as explained in more detail by |
| Documentation/admin-guide/reporting-regressions.rst; that document also |
| provides a good deal of other information about regressions you might want to be |
| aware of. |
| |
| |
| Write and send the report |
| ------------------------- |
| |
| *Start to compile the report by writing a detailed description about the |
| issue. Always mention a few things: the latest kernel version you installed |
| for reproducing, the Linux Distribution used, and your notes on how to |
| reproduce the issue. Ideally, make the kernel's build configuration |
| (.config) and the output from ``dmesg`` available somewhere on the net and |
| link to it. Include or upload all other information that might be relevant, |
| like the output/screenshot of an Oops or the output from ``lspci``. Once |
| you wrote this main part, insert a normal length paragraph on top of it |
| outlining the issue and the impact quickly. On top of this add one sentence |
| that briefly describes the problem and gets people to read on. Now give the |
| thing a descriptive title or subject that yet again is shorter. Then you're |
| ready to send or file the report like the MAINTAINERS file told you, unless |
| you are dealing with one of those 'issues of high priority': they need |
| special care which is explained in 'Special handling for high priority |
| issues' below.* |
| |
| Now that you have prepared everything it's time to write your report. How to do |
| that is partly explained by the three documents linked to in the preface above. |
| That's why this text will only mention a few of the essentials as well as |
| things specific to the Linux kernel. |
| |
| There is one thing that fits both categories: the most crucial parts of your |
| report are the title/subject, the first sentence, and the first paragraph. |
| Developers often get quite a lot of mail. They thus often just take a few |
| seconds to skim a mail before deciding to move on or look closer. Thus: the |
| better the top section of your report, the higher are the chances that someone |
| will look into it and help you. And that is why you should ignore them for now |
| and write the detailed report first. ;-) |
| |
| Things each report should mention |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Describe in detail how your issue happens with the fresh vanilla kernel you |
| installed. Try to include the step-by-step instructions you wrote and optimized |
| earlier that outline how you and ideally others can reproduce the issue; in |
| those rare cases where that's impossible try to describe what you did to |
| trigger it. |
| |
| Also include all the relevant information others might need to understand the |
| issue and its environment. What's actually needed depends a lot on the issue, |
| but there are some things you should include always: |
| |
| * the output from ``cat /proc/version``, which contains the Linux kernel |
| version number and the compiler it was built with. |
| |
| * the Linux distribution the machine is running (``hostnamectl | grep |
| "Operating System"``) |
| |
| * the architecture of the CPU and the operating system (``uname -mi``) |
| |
| * if you are dealing with a regression and performed a bisection, mention the |
| subject and the commit-id of the change that is causing it. |
| |
| In a lot of cases it's also wise to make two more things available to those |
| that read your report: |
| |
| * the configuration used for building your Linux kernel (the '.config' file) |
| |
| * the kernel's messages that you get from ``dmesg`` written to a file. Make |
| sure that it starts with a line like 'Linux version 5.8-1 |
| (foobar@example.com) (gcc (GCC) 10.2.1, GNU ld version 2.34) #1 SMP Mon Aug |
| 3 14:54:37 UTC 2020' If it's missing, then important messages from the first |
| boot phase already got discarded. In this case instead consider using |
| ``journalctl -b 0 -k``; alternatively you can also reboot, reproduce the |
| issue and call ``dmesg`` right afterwards. |
| |
| These two files are big, that's why it's a bad idea to put them directly into |
| your report. If you are filing the issue in a bug tracker then attach them to |
| the ticket. If you report the issue by mail do not attach them, as that makes |
| the mail too large; instead do one of these things: |
| |
| * Upload the files somewhere public (your website, a public file paste |
| service, a ticket created just for this purpose on `bugzilla.kernel.org |
| <https://bugzilla.kernel.org/>`_, ...) and include a link to them in your |
| report. Ideally use something where the files stay available for years, as |
| they could be useful to someone many years from now; this for example can |
| happen if five or ten years from now a developer works on some code that was |
| changed just to fix your issue. |
| |
| * Put the files aside and mention you will send them later in individual |
| replies to your own mail. Just remember to actually do that once the report |
| went out. ;-) |
| |
| Things that might be wise to provide |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Depending on the issue you might need to add more background data. Here are a |
| few suggestions what often is good to provide: |
| |
| * If you are dealing with a 'warning', an 'OOPS' or a 'panic' from the kernel, |
| include it. If you can't copy'n'paste it, try to capture a netconsole trace |
| or at least take a picture of the screen. |
| |
| * If the issue might be related to your computer hardware, mention what kind |
| of system you use. If you for example have problems with your graphics card, |
| mention its manufacturer, the card's model, and what chip is uses. If it's a |
| laptop mention its name, but try to make sure it's meaningful. 'Dell XPS 13' |
| for example is not, because it might be the one from 2012; that one looks |
| not that different from the one sold today, but apart from that the two have |
| nothing in common. Hence, in such cases add the exact model number, which |
| for example are '9380' or '7390' for XPS 13 models introduced during 2019. |
| Names like 'Lenovo Thinkpad T590' are also somewhat ambiguous: there are |
| variants of this laptop with and without a dedicated graphics chip, so try |
| to find the exact model name or specify the main components. |
| |
| * Mention the relevant software in use. If you have problems with loading |
| modules, you want to mention the versions of kmod, systemd, and udev in use. |
| If one of the DRM drivers misbehaves, you want to state the versions of |
| libdrm and Mesa; also specify your Wayland compositor or the X-Server and |
| its driver. If you have a filesystem issue, mention the version of |
| corresponding filesystem utilities (e2fsprogs, btrfs-progs, xfsprogs, ...). |
| |
| * Gather additional information from the kernel that might be of interest. The |
| output from ``lspci -nn`` will for example help others to identify what |
| hardware you use. If you have a problem with hardware you even might want to |
| make the output from ``sudo lspci -vvv`` available, as that provides |
| insights how the components were configured. For some issues it might be |
| good to include the contents of files like ``/proc/cpuinfo``, |
| ``/proc/ioports``, ``/proc/iomem``, ``/proc/modules``, or |
| ``/proc/scsi/scsi``. Some subsystem also offer tools to collect relevant |
| information. One such tool is ``alsa-info.sh`` `which the audio/sound |
| subsystem developers provide <https://www.alsa-project.org/wiki/AlsaInfo>`_. |
| |
| Those examples should give your some ideas of what data might be wise to |
| attach, but you have to think yourself what will be helpful for others to know. |
| Don't worry too much about forgetting something, as developers will ask for |
| additional details they need. But making everything important available from |
| the start increases the chance someone will take a closer look. |
| |
| |
| The important part: the head of your report |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Now that you have the detailed part of the report prepared let's get to the |
| most important section: the first few sentences. Thus go to the top, add |
| something like 'The detailed description:' before the part you just wrote and |
| insert two newlines at the top. Now write one normal length paragraph that |
| describes the issue roughly. Leave out all boring details and focus on the |
| crucial parts readers need to know to understand what this is all about; if you |
| think this bug affects a lot of users, mention this to get people interested. |
| |
| Once you did that insert two more lines at the top and write a one sentence |
| summary that explains quickly what the report is about. After that you have to |
| get even more abstract and write an even shorter subject/title for the report. |
| |
| Now that you have written this part take some time to optimize it, as it is the |
| most important parts of your report: a lot of people will only read this before |
| they decide if reading the rest is time well spent. |
| |
| Now send or file the report like the :ref:`MAINTAINERS <maintainers>` file told |
| you, unless it's one of those 'issues of high priority' outlined earlier: in |
| that case please read the next subsection first before sending the report on |
| its way. |
| |
| Special handling for high priority issues |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Reports for high priority issues need special handling. |
| |
| **Severe issues**: make sure the subject or ticket title as well as the first |
| paragraph makes the severeness obvious. |
| |
| **Regressions**: make the report's subject start with '[REGRESSION]'. |
| |
| In case you performed a successful bisection, use the title of the change that |
| introduced the regression as the second part of your subject. Make the report |
| also mention the commit id of the culprit. In case of an unsuccessful bisection, |
| make your report mention the latest tested version that's working fine (say 5.7) |
| and the oldest where the issue occurs (say 5.8-rc1). |
| |
| When sending the report by mail, CC the Linux regressions mailing list |
| (regressions@lists.linux.dev). In case the report needs to be filed to some web |
| tracker, proceed to do so. Once filed, forward the report by mail to the |
| regressions list; CC the maintainer and the mailing list for the subsystem in |
| question. Make sure to inline the forwarded report, hence do not attach it. |
| Also add a short note at the top where you mention the URL to the ticket. |
| |
| When mailing or forwarding the report, in case of a successful bisection add the |
| author of the culprit to the recipients; also CC everyone in the signed-off-by |
| chain, which you find at the end of its commit message. |
| |
| **Security issues**: for these issues your will have to evaluate if a |
| short-term risk to other users would arise if details were publicly disclosed. |
| If that's not the case simply proceed with reporting the issue as described. |
| For issues that bear such a risk you will need to adjust the reporting process |
| slightly: |
| |
| * If the MAINTAINERS file instructed you to report the issue by mail, do not |
| CC any public mailing lists. |
| |
| * If you were supposed to file the issue in a bug tracker make sure to mark |
| the ticket as 'private' or 'security issue'. If the bug tracker does not |
| offer a way to keep reports private, forget about it and send your report as |
| a private mail to the maintainers instead. |
| |
| In both cases make sure to also mail your report to the addresses the |
| MAINTAINERS file lists in the section 'security contact'. Ideally directly CC |
| them when sending the report by mail. If you filed it in a bug tracker, forward |
| the report's text to these addresses; but on top of it put a small note where |
| you mention that you filed it with a link to the ticket. |
| |
| See Documentation/process/security-bugs.rst for more information. |
| |
| |
| Duties after the report went out |
| -------------------------------- |
| |
| *Wait for reactions and keep the thing rolling until you can accept the |
| outcome in one way or the other. Thus react publicly and in a timely manner |
| to any inquiries. Test proposed fixes. Do proactive testing: retest with at |
| least every first release candidate (RC) of a new mainline version and |
| report your results. Send friendly reminders if things stall. And try to |
| help yourself, if you don't get any help or if it's unsatisfying.* |
| |
| If your report was good and you are really lucky then one of the developers |
| might immediately spot what's causing the issue; they then might write a patch |
| to fix it, test it, and send it straight for integration in mainline while |
| tagging it for later backport to stable and longterm kernels that need it. Then |
| all you need to do is reply with a 'Thank you very much' and switch to a version |
| with the fix once it gets released. |
| |
| But this ideal scenario rarely happens. That's why the job is only starting |
| once you got the report out. What you'll have to do depends on the situations, |
| but often it will be the things listed below. But before digging into the |
| details, here are a few important things you need to keep in mind for this part |
| of the process. |
| |
| |
| General advice for further interactions |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| **Always reply in public**: When you filed the issue in a bug tracker, always |
| reply there and do not contact any of the developers privately about it. For |
| mailed reports always use the 'Reply-all' function when replying to any mails |
| you receive. That includes mails with any additional data you might want to add |
| to your report: go to your mail applications 'Sent' folder and use 'reply-all' |
| on your mail with the report. This approach will make sure the public mailing |
| list(s) and everyone else that gets involved over time stays in the loop; it |
| also keeps the mail thread intact, which among others is really important for |
| mailing lists to group all related mails together. |
| |
| There are just two situations where a comment in a bug tracker or a 'Reply-all' |
| is unsuitable: |
| |
| * Someone tells you to send something privately. |
| |
| * You were told to send something, but noticed it contains sensitive |
| information that needs to be kept private. In that case it's okay to send it |
| in private to the developer that asked for it. But note in the ticket or a |
| mail that you did that, so everyone else knows you honored the request. |
| |
| **Do research before asking for clarifications or help**: In this part of the |
| process someone might tell you to do something that requires a skill you might |
| not have mastered yet. For example, you might be asked to use some test tools |
| you never have heard of yet; or you might be asked to apply a patch to the |
| Linux kernel sources to test if it helps. In some cases it will be fine sending |
| a reply asking for instructions how to do that. But before going that route try |
| to find the answer own your own by searching the internet; alternatively |
| consider asking in other places for advice. For example ask a friend or post |
| about it to a chatroom or forum you normally hang out. |
| |
| **Be patient**: If you are really lucky you might get a reply to your report |
| within a few hours. But most of the time it will take longer, as maintainers |
| are scattered around the globe and thus might be in a different time zone – one |
| where they already enjoy their night away from keyboard. |
| |
| In general, kernel developers will take one to five business days to respond to |
| reports. Sometimes it will take longer, as they might be busy with the merge |
| windows, other work, visiting developer conferences, or simply enjoying a long |
| summer holiday. |
| |
| The 'issues of high priority' (see above for an explanation) are an exception |
| here: maintainers should address them as soon as possible; that's why you |
| should wait a week at maximum (or just two days if it's something urgent) |
| before sending a friendly reminder. |
| |
| Sometimes the maintainer might not be responding in a timely manner; other |
| times there might be disagreements, for example if an issue qualifies as |
| regression or not. In such cases raise your concerns on the mailing list and |
| ask others for public or private replies how to move on. If that fails, it |
| might be appropriate to get a higher authority involved. In case of a WiFi |
| driver that would be the wireless maintainers; if there are no higher level |
| maintainers or all else fails, it might be one of those rare situations where |
| it's okay to get Linus Torvalds involved. |
| |
| **Proactive testing**: Every time the first pre-release (the 'rc1') of a new |
| mainline kernel version gets released, go and check if the issue is fixed there |
| or if anything of importance changed. Mention the outcome in the ticket or in a |
| mail you sent as reply to your report (make sure it has all those in the CC |
| that up to that point participated in the discussion). This will show your |
| commitment and that you are willing to help. It also tells developers if the |
| issue persists and makes sure they do not forget about it. A few other |
| occasional retests (for example with rc3, rc5 and the final) are also a good |
| idea, but only report your results if something relevant changed or if you are |
| writing something anyway. |
| |
| With all these general things off the table let's get into the details of how |
| to help to get issues resolved once they were reported. |
| |
| Inquires and testing request |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Here are your duties in case you got replies to your report: |
| |
| **Check who you deal with**: Most of the time it will be the maintainer or a |
| developer of the particular code area that will respond to your report. But as |
| issues are normally reported in public it could be anyone that's replying — |
| including people that want to help, but in the end might guide you totally off |
| track with their questions or requests. That rarely happens, but it's one of |
| many reasons why it's wise to quickly run an internet search to see who you're |
| interacting with. By doing this you also get aware if your report was heard by |
| the right people, as a reminder to the maintainer (see below) might be in order |
| later if discussion fades out without leading to a satisfying solution for the |
| issue. |
| |
| **Inquiries for data**: Often you will be asked to test something or provide |
| additional details. Try to provide the requested information soon, as you have |
| the attention of someone that might help and risk losing it the longer you |
| wait; that outcome is even likely if you do not provide the information within |
| a few business days. |
| |
| **Requests for testing**: When you are asked to test a diagnostic patch or a |
| possible fix, try to test it in timely manner, too. But do it properly and make |
| sure to not rush it: mixing things up can happen easily and can lead to a lot |
| of confusion for everyone involved. A common mistake for example is thinking a |
| proposed patch with a fix was applied, but in fact wasn't. Things like that |
| happen even to experienced testers occasionally, but they most of the time will |
| notice when the kernel with the fix behaves just as one without it. |
| |
| What to do when nothing of substance happens |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| Some reports will not get any reaction from the responsible Linux kernel |
| developers; or a discussion around the issue evolved, but faded out with |
| nothing of substance coming out of it. |
| |
| In these cases wait two (better: three) weeks before sending a friendly |
| reminder: maybe the maintainer was just away from keyboard for a while when |
| your report arrived or had something more important to take care of. When |
| writing the reminder, kindly ask if anything else from your side is needed to |
| get the ball running somehow. If the report got out by mail, do that in the |
| first lines of a mail that is a reply to your initial mail (see above) which |
| includes a full quote of the original report below: that's on of those few |
| situations where such a 'TOFU' (Text Over, Fullquote Under) is the right |
| approach, as then all the recipients will have the details at hand immediately |
| in the proper order. |
| |
| After the reminder wait three more weeks for replies. If you still don't get a |
| proper reaction, you first should reconsider your approach. Did you maybe try |
| to reach out to the wrong people? Was the report maybe offensive or so |
| confusing that people decided to completely stay away from it? The best way to |
| rule out such factors: show the report to one or two people familiar with FLOSS |
| issue reporting and ask for their opinion. Also ask them for their advice how |
| to move forward. That might mean: prepare a better report and make those people |
| review it before you send it out. Such an approach is totally fine; just |
| mention that this is the second and improved report on the issue and include a |
| link to the first report. |
| |
| If the report was proper you can send a second reminder; in it ask for advice |
| why the report did not get any replies. A good moment for this second reminder |
| mail is shortly after the first pre-release (the 'rc1') of a new Linux kernel |
| version got published, as you should retest and provide a status update at that |
| point anyway (see above). |
| |
| If the second reminder again results in no reaction within a week, try to |
| contact a higher-level maintainer asking for advice: even busy maintainers by |
| then should at least have sent some kind of acknowledgment. |
| |
| Remember to prepare yourself for a disappointment: maintainers ideally should |
| react somehow to every issue report, but they are only obliged to fix those |
| 'issues of high priority' outlined earlier. So don't be too devastating if you |
| get a reply along the lines of 'thanks for the report, I have more important |
| issues to deal with currently and won't have time to look into this for the |
| foreseeable future'. |
| |
| It's also possible that after some discussion in the bug tracker or on a list |
| nothing happens anymore and reminders don't help to motivate anyone to work out |
| a fix. Such situations can be devastating, but is within the cards when it |
| comes to Linux kernel development. This and several other reasons for not |
| getting help are explained in 'Why some issues won't get any reaction or remain |
| unfixed after being reported' near the end of this document. |
| |
| Don't get devastated if you don't find any help or if the issue in the end does |
| not get solved: the Linux kernel is FLOSS and thus you can still help yourself. |
| You for example could try to find others that are affected and team up with |
| them to get the issue resolved. Such a team could prepare a fresh report |
| together that mentions how many you are and why this is something that in your |
| option should get fixed. Maybe together you can also narrow down the root cause |
| or the change that introduced a regression, which often makes developing a fix |
| easier. And with a bit of luck there might be someone in the team that knows a |
| bit about programming and might be able to write a fix. |
| |
| |
| Reference for "Reporting regressions within a stable and longterm kernel line" |
| ------------------------------------------------------------------------------ |
| |
| This subsection provides details for the steps you need to perform if you face |
| a regression within a stable and longterm kernel line. |
| |
| Make sure the particular version line still gets support |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| *Check if the kernel developers still maintain the Linux kernel version |
| line you care about: go to the front page of kernel.org and make sure it |
| mentions the latest release of the particular version line without an |
| '[EOL]' tag.* |
| |
| Most kernel version lines only get supported for about three months, as |
| maintaining them longer is quite a lot of work. Hence, only one per year is |
| chosen and gets supported for at least two years (often six). That's why you |
| need to check if the kernel developers still support the version line you care |
| for. |
| |
| Note, if kernel.org lists two stable version lines on the front page, you |
| should consider switching to the newer one and forget about the older one: |
| support for it is likely to be abandoned soon. Then it will get a "end-of-life" |
| (EOL) stamp. Version lines that reached that point still get mentioned on the |
| kernel.org front page for a week or two, but are unsuitable for testing and |
| reporting. |
| |
| Search stable mailing list |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| *Check the archives of the Linux stable mailing list for existing reports.* |
| |
| Maybe the issue you face is already known and was fixed or is about to. Hence, |
| `search the archives of the Linux stable mailing list |
| <https://lore.kernel.org/stable/>`_ for reports about an issue like yours. If |
| you find any matches, consider joining the discussion, unless the fix is |
| already finished and scheduled to get applied soon. |
| |
| Reproduce issue with the newest release |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| *Install the latest release from the particular version line as a vanilla |
| kernel. Ensure this kernel is not tainted and still shows the problem, as |
| the issue might have already been fixed there. If you first noticed the |
| problem with a vendor kernel, check a vanilla build of the last version |
| known to work performs fine as well.* |
| |
| Before investing any more time in this process you want to check if the issue |
| was already fixed in the latest release of version line you're interested in. |
| This kernel needs to be vanilla and shouldn't be tainted before the issue |
| happens, as detailed outlined already above in the section "Install a fresh |
| kernel for testing". |
| |
| Did you first notice the regression with a vendor kernel? Then changes the |
| vendor applied might be interfering. You need to rule that out by performing |
| a recheck. Say something broke when you updated from 5.10.4-vendor.42 to |
| 5.10.5-vendor.43. Then after testing the latest 5.10 release as outlined in |
| the previous paragraph check if a vanilla build of Linux 5.10.4 works fine as |
| well. If things are broken there, the issue does not qualify as upstream |
| regression and you need switch back to the main step-by-step guide to report |
| the issue. |
| |
| Report the regression |
| ~~~~~~~~~~~~~~~~~~~~~ |
| |
| *Send a short problem report to the Linux stable mailing list |
| (stable@vger.kernel.org) and CC the Linux regressions mailing list |
| (regressions@lists.linux.dev); if you suspect the cause in a particular |
| subsystem, CC its maintainer and its mailing list. Roughly describe the |
| issue and ideally explain how to reproduce it. Mention the first version |
| that shows the problem and the last version that's working fine. Then |
| wait for further instructions.* |
| |
| When reporting a regression that happens within a stable or longterm kernel |
| line (say when updating from 5.10.4 to 5.10.5) a brief report is enough for |
| the start to get the issue reported quickly. Hence a rough description to the |
| stable and regressions mailing list is all it takes; but in case you suspect |
| the cause in a particular subsystem, CC its maintainers and its mailing list |
| as well, because that will speed things up. |
| |
| And note, it helps developers a great deal if you can specify the exact version |
| that introduced the problem. Hence if possible within a reasonable time frame, |
| try to find that version using vanilla kernels. Lets assume something broke when |
| your distributor released a update from Linux kernel 5.10.5 to 5.10.8. Then as |
| instructed above go and check the latest kernel from that version line, say |
| 5.10.9. If it shows the problem, try a vanilla 5.10.5 to ensure that no patches |
| the distributor applied interfere. If the issue doesn't manifest itself there, |
| try 5.10.7 and then (depending on the outcome) 5.10.8 or 5.10.6 to find the |
| first version where things broke. Mention it in the report and state that 5.10.9 |
| is still broken. |
| |
| What the previous paragraph outlines is basically a rough manual 'bisection'. |
| Once your report is out your might get asked to do a proper one, as it allows to |
| pinpoint the exact change that causes the issue (which then can easily get |
| reverted to fix the issue quickly). Hence consider to do a proper bisection |
| right away if time permits. See the section 'Special care for regressions' and |
| the document Documentation/admin-guide/bug-bisect.rst for details how to |
| perform one. In case of a successful bisection add the author of the culprit to |
| the recipients; also CC everyone in the signed-off-by chain, which you find at |
| the end of its commit message. |
| |
| |
| Reference for "Reporting issues only occurring in older kernel version lines" |
| ----------------------------------------------------------------------------- |
| |
| This section provides details for the steps you need to take if you could not |
| reproduce your issue with a mainline kernel, but want to see it fixed in older |
| version lines (aka stable and longterm kernels). |
| |
| Some fixes are too complex |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| *Prepare yourself for the possibility that going through the next few steps |
| might not get the issue solved in older releases: the fix might be too big |
| or risky to get backported there.* |
| |
| Even small and seemingly obvious code-changes sometimes introduce new and |
| totally unexpected problems. The maintainers of the stable and longterm kernels |
| are very aware of that and thus only apply changes to these kernels that are |
| within rules outlined in Documentation/process/stable-kernel-rules.rst. |
| |
| Complex or risky changes for example do not qualify and thus only get applied |
| to mainline. Other fixes are easy to get backported to the newest stable and |
| longterm kernels, but too risky to integrate into older ones. So be aware the |
| fix you are hoping for might be one of those that won't be backported to the |
| version line your care about. In that case you'll have no other choice then to |
| live with the issue or switch to a newer Linux version, unless you want to |
| patch the fix into your kernels yourself. |
| |
| Common preparations |
| ~~~~~~~~~~~~~~~~~~~ |
| |
| *Perform the first three steps in the section "Reporting issues only |
| occurring in older kernel version lines" above.* |
| |
| You need to carry out a few steps already described in another section of this |
| guide. Those steps will let you: |
| |
| * Check if the kernel developers still maintain the Linux kernel version line |
| you care about. |
| |
| * Search the Linux stable mailing list for exiting reports. |
| |
| * Check with the latest release. |
| |
| |
| Check code history and search for existing discussions |
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| |
| *Search the Linux kernel version control system for the change that fixed |
| the issue in mainline, as its commit message might tell you if the fix is |
| scheduled for backporting already. If you don't find anything that way, |
| search the appropriate mailing lists for posts that discuss such an issue |
| or peer-review possible fixes; then check the discussions if the fix was |
| deemed unsuitable for backporting. If backporting was not considered at |
| all, join the newest discussion, asking if it's in the cards.* |
| |
| In a lot of cases the issue you deal with will have happened with mainline, but |
| got fixed there. The commit that fixed it would need to get backported as well |
| to get the issue solved. That's why you want to search for it or any |
| discussions abound it. |
| |
| * First try to find the fix in the Git repository that holds the Linux kernel |
| sources. You can do this with the web interfaces `on kernel.org |
| <https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/tree/>`_ |
| or its mirror `on GitHub <https://github.com/torvalds/linux>`_; if you have |
| a local clone you alternatively can search on the command line with ``git |
| log --grep=<pattern>``. |
| |
| If you find the fix, look if the commit message near the end contains a |
| 'stable tag' that looks like this: |
| |
| Cc: <stable@vger.kernel.org> # 5.4+ |
| |
| If that's case the developer marked the fix safe for backporting to version |
| line 5.4 and later. Most of the time it's getting applied there within two |
| weeks, but sometimes it takes a bit longer. |
| |
| * If the commit doesn't tell you anything or if you can't find the fix, look |
| again for discussions about the issue. Search the net with your favorite |
| internet search engine as well as the archives for the `Linux kernel |
| developers mailing list <https://lore.kernel.org/lkml/>`_. Also read the |
| section `Locate kernel area that causes the issue` above and follow the |
| instructions to find the subsystem in question: its bug tracker or mailing |
| list archive might have the answer you are looking for. |
| |
| * If you see a proposed fix, search for it in the version control system as |
| outlined above, as the commit might tell you if a backport can be expected. |
| |
| * Check the discussions for any indicators the fix might be too risky to get |
| backported to the version line you care about. If that's the case you have |
| to live with the issue or switch to the kernel version line where the fix |
| got applied. |
| |
| * If the fix doesn't contain a stable tag and backporting was not discussed, |
| join the discussion: mention the version where you face the issue and that |
| you would like to see it fixed, if suitable. |
| |
| |
| Ask for advice |
| ~~~~~~~~~~~~~~ |
| |
| *One of the former steps should lead to a solution. If that doesn't work |
| out, ask the maintainers for the subsystem that seems to be causing the |
| issue for advice; CC the mailing list for the particular subsystem as well |
| as the stable mailing list.* |
| |
| If the previous three steps didn't get you closer to a solution there is only |
| one option left: ask for advice. Do that in a mail you sent to the maintainers |
| for the subsystem where the issue seems to have its roots; CC the mailing list |
| for the subsystem as well as the stable mailing list (stable@vger.kernel.org). |
| |
| |
| Why some issues won't get any reaction or remain unfixed after being reported |
| ============================================================================= |
| |
| When reporting a problem to the Linux developers, be aware only 'issues of high |
| priority' (regressions, security issues, severe problems) are definitely going |
| to get resolved. The maintainers or if all else fails Linus Torvalds himself |
| will make sure of that. They and the other kernel developers will fix a lot of |
| other issues as well. But be aware that sometimes they can't or won't help; and |
| sometimes there isn't even anyone to send a report to. |
| |
| This is best explained with kernel developers that contribute to the Linux |
| kernel in their spare time. Quite a few of the drivers in the kernel were |
| written by such programmers, often because they simply wanted to make their |
| hardware usable on their favorite operating system. |
| |
| These programmers most of the time will happily fix problems other people |
| report. But nobody can force them to do, as they are contributing voluntarily. |
| |
| Then there are situations where such developers really want to fix an issue, |
| but can't: sometimes they lack hardware programming documentation to do so. |
| This often happens when the publicly available docs are superficial or the |
| driver was written with the help of reverse engineering. |
| |
| Sooner or later spare time developers will also stop caring for the driver. |
| Maybe their test hardware broke, got replaced by something more fancy, or is so |
| old that it's something you don't find much outside of computer museums |
| anymore. Sometimes developer stops caring for their code and Linux at all, as |
| something different in their life became way more important. In some cases |
| nobody is willing to take over the job as maintainer – and nobody can be forced |
| to, as contributing to the Linux kernel is done on a voluntary basis. Abandoned |
| drivers nevertheless remain in the kernel: they are still useful for people and |
| removing would be a regression. |
| |
| The situation is not that different with developers that are paid for their |
| work on the Linux kernel. Those contribute most changes these days. But their |
| employers sooner or later also stop caring for their code or make its |
| programmer focus on other things. Hardware vendors for example earn their money |
| mainly by selling new hardware; quite a few of them hence are not investing |
| much time and energy in maintaining a Linux kernel driver for something they |
| stopped selling years ago. Enterprise Linux distributors often care for a |
| longer time period, but in new versions often leave support for old and rare |
| hardware aside to limit the scope. Often spare time contributors take over once |
| a company orphans some code, but as mentioned above: sooner or later they will |
| leave the code behind, too. |
| |
| Priorities are another reason why some issues are not fixed, as maintainers |
| quite often are forced to set those, as time to work on Linux is limited. |
| That's true for spare time or the time employers grant their developers to |
| spend on maintenance work on the upstream kernel. Sometimes maintainers also |
| get overwhelmed with reports, even if a driver is working nearly perfectly. To |
| not get completely stuck, the programmer thus might have no other choice than |
| to prioritize issue reports and reject some of them. |
| |
| But don't worry too much about all of this, a lot of drivers have active |
| maintainers who are quite interested in fixing as many issues as possible. |
| |
| |
| Closing words |
| ============= |
| |
| Compared with other Free/Libre & Open Source Software it's hard to report |
| issues to the Linux kernel developers: the length and complexity of this |
| document and the implications between the lines illustrate that. But that's how |
| it is for now. The main author of this text hopes documenting the state of the |
| art will lay some groundwork to improve the situation over time. |
| |
| |
| .. |
| end-of-content |
| .. |
| This document is maintained by Thorsten Leemhuis <linux@leemhuis.info>. If |
| you spot a typo or small mistake, feel free to let him know directly and |
| he'll fix it. You are free to do the same in a mostly informal way if you |
| want to contribute changes to the text, but for copyright reasons please CC |
| linux-doc@vger.kernel.org and "sign-off" your contribution as |
| Documentation/process/submitting-patches.rst outlines in the section "Sign |
| your work - the Developer's Certificate of Origin". |
| .. |
| This text is available under GPL-2.0+ or CC-BY-4.0, as stated at the top |
| of the file. If you want to distribute this text under CC-BY-4.0 only, |
| please use "The Linux kernel developers" for author attribution and link |
| this as source: |
| https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/plain/Documentation/admin-guide/reporting-issues.rst |
| .. |
| Note: Only the content of this RST file as found in the Linux kernel sources |
| is available under CC-BY-4.0, as versions of this text that were processed |
| (for example by the kernel's build system) might contain content taken from |
| files which use a more restrictive license. |